1. What products do you offer?
We specialize in personalized items, with custom blankets being our most popular product.
2. How long does it take to receive my order?
Processing takes 2-3 business days for personalized items, plus 5–7 business days for shipping.
3. Can I cancel my order?
Personalized orders can be canceled within 12 hours of purchase.
4. Do you accept returns?
Personalized items are non-returnable unless defective or incorrect. Non-personalized items may be returned within 14 days.
5. What if my blanket arrives damaged or incorrect?
Contact us within 7 days with photos, and we’ll make it right.
6. Do you ship internationally?
No, we currently ship only within the United States.
7. How do I contact customer support?
Email us at monique@theblanketloft.com
8. Will my photos or custom text be kept private?
Yes — customization details are used only to create your product and are protected under our Privacy Policy.
9. What payment methods do you accept?
We accept major credit cards and other secure payment options offered at checkout.
10. Can I preview my personalized design before it goes into production?
Yes - We will email or text you a proof within 48 hours for your approval before it is printed.